who only by moving can balance

... as per all of my previous e-mails - see the reference number - I was unable to pay online because of the obligatory title field which *does not list my title* (which every other member of customer support has managed to use: "Mx" is NOT a typo).

When I phoned up I should NOT have been unable to pay for the item: it is a customs item NOT tracked, so should have been held for 21 days, not 18 days.

I am really, really unhappy with the service I have received from you collectively. I appreciate this is not your fault but I do think you should do something to make up for the fact that:
* the delivery card was originally misdelivered to X [Name] Mews rather than X [Name] Street
* the tracking number was illegible
* I was unable to pay online because of your appallingly bad (and transphobic!) form implementation required me to use a title but did not offer my preferred title
* I was unable to collect in person because I am disabled
* I was unable to phone immediately because my combined disabilities
make phonecalls incredibly stressful for me, even without all of the above
* when I DID phone, I was unable to pay *even though I was calling
within 21 days* because your phone structure doesn't take account of the fact that I was calling about a Customs item, with no option to talk to a human who might have been able to sort things out
* I immediately e-mailed you and have spent over a week waiting for
responses, during which time you have returned my item to sender.

I have given you ALL of this information SEVERAL times.

I am really, really unhappy.

-a.