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kaberettAs it is I have improved it with Pimms, Lashings, and an imminent Lashings performance.
Most of the details are tedious and involve buses and racists and ableism. The following, however, is what actually spilled the day over into FLAMETHROWER.
Most of the details are tedious and involve buses and racists and ableism. The following, however, is what actually spilled the day over into FLAMETHROWER.
... as per all of my previous e-mails - see the reference number - I was unable to pay online because of the obligatory title field which *does not list my title* (which every other member of customer support has managed to use: "Mx" is NOT a typo).
When I phoned up I should NOT have been unable to pay for the item: it is a customs item NOT tracked, so should have been held for 21 days, not 18 days.
I am really, really unhappy with the service I have received from you collectively. I appreciate this is not your fault but I do think you should do something to make up for the fact that:
* the delivery card was originally misdelivered to X [Name] Mews rather than X [Name] Street
* the tracking number was illegible
* I was unable to pay online because of your appallingly bad (and transphobic!) form implementation required me to use a title but did not offer my preferred title
* I was unable to collect in person because I am disabled
* I was unable to phone immediately because my combined disabilities
make phonecalls incredibly stressful for me, even without all of the above
* when I DID phone, I was unable to pay *even though I was calling
within 21 days* because your phone structure doesn't take account of the fact that I was calling about a Customs item, with no option to talk to a human who might have been able to sort things out
* I immediately e-mailed you and have spent over a week waiting for
responses, during which time you have returned my item to sender.
I have given you ALL of this information SEVERAL times.
I am really, really unhappy.
-a.
(no subject)
Date: 2013-06-06 08:06 pm (UTC)(no subject)
Date: 2013-06-06 08:23 pm (UTC)(no subject)
Date: 2013-06-06 08:28 pm (UTC)The reason I lost it a bit in this e-mail? A customer support representative had responded to my "... um clarify please" e-mail with some boilerplate "were you trying to use the wrong kind of card to pay online?"
NO.
NO I WAS NOT.
(no subject)
Date: 2013-06-06 10:15 pm (UTC)Ahem.
(no subject)
Date: 2013-06-06 10:29 pm (UTC)(no subject)
Date: 2013-06-06 11:15 pm (UTC)(no subject)
Date: 2013-06-06 11:18 pm (UTC)(no subject)
Date: 2013-06-07 12:29 am (UTC)(no subject)
Date: 2013-06-07 12:30 am (UTC)o.O i am horrified now. <3
(no subject)
Date: 2013-06-07 10:28 am (UTC)(no subject)
Date: 2013-06-07 10:30 am (UTC)Ugh.
*sends tea*
(no subject)
Date: 2013-06-07 02:41 pm (UTC)(no subject)
Date: 2013-06-07 02:42 pm (UTC)Oh my GOD. That's so half-assed! They couldn't go THE DISTANCE and make it ALL right?!