kaberett | A happy conclusion to one of the ongoing sagas

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My bank, Lloyds, has sent me an *extremely* apologetic letter, assured me that cheques made out to me will no longer suffer the ignominious fate of being refused, and have given me £50 to say sorry.

I could've done much, MUCH worse out of that one. :-)

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From:

joshuaorrizonte

Now it's just a question of if they stick to it. I've gotten promises from banks before that were later declared utter bullshit by different managers at the same bank- last time it happened the manager actually told me that promise was made purely to keep me from closing my account for a few weeks and that unless I had it in writing they weren't going to honor it, so I might as well close it now.

I hate banks.

From:

kaberett

I've got high hopes, given that it's in writing and confirming a decision made by the Head of the Legal dept. :D

From:

joshuaorrizonte

Haha, sorry! My brain didn't quite acknowledge that letter = in writing. XD Woohoo for awesome resolutions, then!

From:

simont

The head of the legal department for all of Lloyds? Wow.

Dare I hope that that means they've made a general policy change which will benefit anyone else in similar circumstances too? Or (as I'm more inclined to suspect) did the Lloyds head of legal get their hands dirty purely to fix one customer's account and they'll carry on being annoying to everyone else?

Still, congrats either way :-)

From:

kaberett

Well, the e-mail I got in response to the copy of the letter I sent to legal was signed "Head of Legal - Dispute Resolution & Contentious Regulatory", so... ;)

TBH, I don't think there was a general policy change that *needed* making - i.e. I know several other people who also bank with Lloyds (including my mother! This isn't just about trans* people) who've had similar arguments with them in the past, and had suspiciously similar resolutions (i.e. copious apologies & £50). I suspect it's just mistraining/ignorance/lack of common sense in the branches...

From:

simont

Ah, so not the overall head of legal, but the head of the Clearing Up The Mess subdivision of the legal department. :-)

Yes, I see; if the actual policy is right but is widely misapplied, it does need a lot of individual fixes rather than a sweeping wand-wave that solves the whole problem at once...