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in which I did myself a disservice
Feb. 13th, 2020 10:33 pmSo you might recall that I grumbled about having inexplicably lost some shirts?
Well, I found two different sites for DHL that gave me two different This Is When Delivery Occurred times (11am and noon) on the same day, and also claimed I'd requested a delay in delivery on the 17th of January. I wrote in to customer services to ask, very politely, if they'd taken a signature and if so whether I could see it, because I couldn't find the shirts and had no definite recollections.
Answer came there none, for two weeks, having been assigned two different case numbers within about five minutes of each other, where they "aim to" respond within one working day.
Yesterday A held my hand through finding An Additional DHL site. That claimed that the shirt was Delayed at the Sortation Facility, but was aiming to be delivered tomorrow (honest).
Reader, it was not. Indeed, when I refreshed the tracking page this morning... it claimed that delivery was now projected to take place on Friday.
I contacted DHL again.
This time, I actually got a response!
... the response is "I do apologise, but we are unable to resolve your query without further instruction from the sender. Please contact the sender of your item who will contact us further."
Things by which I am unimpressed: the brain's ability to manufacture sense-memories in great detail. DHL's ability to deliver parcels. DHL's competence at responding to customer service enquiries.
But I've now contacted the seller, and they're generally pretty responsive, so hopefully I'll get something useful from somebody at some point soon, even if it is just a refund...
Well, I found two different sites for DHL that gave me two different This Is When Delivery Occurred times (11am and noon) on the same day, and also claimed I'd requested a delay in delivery on the 17th of January. I wrote in to customer services to ask, very politely, if they'd taken a signature and if so whether I could see it, because I couldn't find the shirts and had no definite recollections.
Answer came there none, for two weeks, having been assigned two different case numbers within about five minutes of each other, where they "aim to" respond within one working day.
Yesterday A held my hand through finding An Additional DHL site. That claimed that the shirt was Delayed at the Sortation Facility, but was aiming to be delivered tomorrow (honest).
Reader, it was not. Indeed, when I refreshed the tracking page this morning... it claimed that delivery was now projected to take place on Friday.
I contacted DHL again.
This time, I actually got a response!
... the response is "I do apologise, but we are unable to resolve your query without further instruction from the sender. Please contact the sender of your item who will contact us further."
Things by which I am unimpressed: the brain's ability to manufacture sense-memories in great detail. DHL's ability to deliver parcels. DHL's competence at responding to customer service enquiries.
But I've now contacted the seller, and they're generally pretty responsive, so hopefully I'll get something useful from somebody at some point soon, even if it is just a refund...