Somewhere between "really helpful and sweet" and "hilarious"

[kaberett]

... and actually probably just both: here's an e-mail I've just got back from a venue, after I asked about wheelchair access. Spot the problem. ;)

Hi Alex

You certainly can get a wheelchair into the building.

The main bar is on the same level as the stage where the band are
playing, so chair access would be through the main entrance.

The disabled toilet is just three steps down towards the rear of the pub.

If you need any assistance on the night, our staff will be happy to
help where needed, eg. providing table service for drinks.

I will be at the show so feel free to call me if you need anymore info - [mobile number]