tag:dreamwidth.org,2009-05-01:172356 only by balancing move kaberett 2015-03-02T12:06:48Z tag:dreamwidth.org,2009-05-01:172356:276029 2014-07-14T14:24:51Z 2014-07-14T14:28:01Z public 30 COME AND SEE THE ABLEISM INHERENT IN THE SYSTEM<br /><br /><span class="cut-wrapper"><span style="display: none;" id="span-cuttag___1" class="cuttag"></span><b class="cut-open">(&nbsp;</b><b class="cut-text"><a href="https://kaberett.dreamwidth.org/276029.html#cutid1">Read more...</a></b><b class="cut-close">&nbsp;)</b></span><div style="display: none;" id="div-cuttag___1" aria-live="assertive"></div><br /><br /><img src="https://www.dreamwidth.org/tools/commentcount?user=kaberett&ditemid=276029" width="30" height="12" alt="comment count unavailable" style="vertical-align: middle;"/> comments tag:dreamwidth.org,2009-05-01:172356:143634 2013-06-06T19:28:55Z 2015-03-02T12:06:48Z public 13 As it is I have improved it with Pimms, Lashings, and an imminent Lashings performance.<br /><br />Most of the details are tedious and involve buses and racists and ableism. The following, however, is what actually spilled the day over into FLAMETHROWER. <blockquote>... as per all of my previous e-mails - see the reference number - I was unable to pay online because of the obligatory title field which *does not list my title* (which every other member of customer support has managed to use: "Mx" is NOT a typo).<br /><br />When I phoned up I should NOT have been unable to pay for the item: it is a customs item NOT tracked, so should have been held for 21 days, not 18 days.<br /><br />I am really, really unhappy with the service I have received from you collectively. I appreciate this is not your fault but I do think you should do something to make up for the fact that:<br />* the delivery card was originally misdelivered to X [Name] Mews rather than X [Name] Street<br />* the tracking number was illegible<br />* I was unable to pay online because of your appallingly bad (and transphobic!) form implementation required me to use a title but did not offer my preferred title<br />* I was unable to collect in person because I am disabled<br />* I was unable to phone immediately because my combined disabilities<br />make phonecalls incredibly stressful for me, even without all of the above<br />* when I DID phone, I was unable to pay *even though I was calling<br />within 21 days* because your phone structure doesn't take account of the fact that I was calling about a Customs item, with no option to talk to a human who might have been able to sort things out<br />* I immediately e-mailed you and have spent over a week waiting for<br />responses, during which time you have returned my item to sender.<br /><br />I have given you ALL of this information SEVERAL times.<br /><br />I am really, really unhappy.<br /><br />-a.</blockquote><br /><br /><img src="https://www.dreamwidth.org/tools/commentcount?user=kaberett&ditemid=143634" width="30" height="12" alt="comment count unavailable" style="vertical-align: middle;"/> comments tag:dreamwidth.org,2009-05-01:172356:1885 2010-10-31T23:16:12Z 2010-10-31T23:16:12Z public 4 <span style='white-space: nowrap;'><a href='https://gerald-duck.dreamwidth.org/profile'><img src='https://www.dreamwidth.org/img/silk/identity/user.png' alt='[personal profile] ' width='17' height='17' style='vertical-align: text-bottom; border: 0; padding-right: 1px;' /></a><a href='https://gerald-duck.dreamwidth.org/'><b>gerald_duck</b></a></span> <a href="http://www.nsict.org/~clive/misc/sonim-oops.jpg">broke my phone</a>. :(<br /><br /><img src="https://www.dreamwidth.org/tools/commentcount?user=kaberett&ditemid=1885" width="30" height="12" alt="comment count unavailable" style="vertical-align: middle;"/> comments